In the case of a complaint, the problem usually has to be solved as quickly and efficiently as possible, since the parts to be complained about have to be installed within a certain time window and often a reaction time of the supplier is also contractually regulated.
In order to process the complaint, we put together groups at short notice and define the fault as precisely as possible in order to avoid further misunderstandings in the complaint. Further damage is limited by us, in which we identify, mark and sort out the faulty parts.
In coordination with our customers and the supplier, immediate measures are then worked out to enable smooth operation.